Patricia H Zrc
map-marker Suffolk, Virginia

Horrible service

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They on take on line orders. Mine was to be ready at 5:50 pm. I am still in line at 6:54 to pick up my order. If I had not already paid for it I would have l left
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Loss:
$12

Preferred solution: Full refund

User's recommendation: Don’t eat here

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Centreville, Virginia

Plastic in food

Chipotle - Plastic in food
I ordered food on 5/4 and went to eat the meal and pulled a large piece of plastic out of my sons mouth after he choked. This needs to be brought to a leads attention.
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Rebecca T Dsx
map-marker Lubbock, Texas

Refund money

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Updated by user May 02, 2022

I talked to customer service and they’re refusing to refund because I used a gift card. This company lied straight to my face and stole from me. Never use the app unless you want to be scammed.

Original review May 02, 2022
They are refusing to refund me the $36 I payed for delivery but it was never picked up. They waited almost 3 hours to cancel it and not only never gave me a reason, but will not refund me. This company stole my money while also giving horrible service. Never order from the app unless you want to be scammed.
View full review
Loss:
$26
Cons:
  • Stole money from me and refuse to refund

Preferred solution: Full refund

User's recommendation: Never use the app or get it delivered. They will steal your money

Vicki B Wjo
map-marker West Des Moines, Iowa

Refund

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Original review May 03, 2022
I was very un happy with my food and the portion size I got very sick off the food the manager did not help me out
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Loss:
$11
Cons:
  • Cashier attitude
  • Order incorrect
  • No quality

Preferred solution: Full refund

1 comment
Oma Zsi

If you want a refund, return the food.

Erica W Skg

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Verified Buyer
|

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Verified Reviewer

Refund money

Chipotle - Refund money
Chipotle - Refund money - Image 2
Chipotle - Refund money - Image 3

We have tryed to contact chipotle a dozen times regarding this matter we spent like $65 their and are food was so thrown in a bag so messy we could not evan attempt to eat it and it was missing some of are order we took the food back and I ask the guy that made ate order if he was smoking crack or if he was high or something to do such a thing like that and he just looked at who ever their like nothing was wrong total disrespectand they said we had to contact the company for our refund and we paid by card its under ERICA WEST so if wouldnt mind please contact us and refund ate money because we will never eat their again not ATLEAST this one in jonesboro, Arkansas

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Loss:
$60

Preferred solution: Full refund

User's recommendation: Dont eat the one in jonesboro,Arkansas

Vel J Gns
map-marker Mount Prospect, Illinois

Poor service

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Poor service poor food quality poor management poor customer service throughout my experience!!!!!! I will never order for my team of 15 again.
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Loss:
$300
Pros:
  • Good when staff is properly supervised
Cons:
  • Poor service

Preferred solution: Full refund

User's recommendation: Don’t Oder nothing from this place

1 comment
Guest

Another person who cannot afford to eat at Chipotle begging for a refund. You offer no details at all. The person who gets the refund is the person who returns the uneaten food.

Anonymous

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Verified Buyer
| map-marker Muncie, Indiana

Ordering

Chipotle - Ordering
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I ordered to a location in a different city because I travel alot and didn't realize it was for another city. I ordered to that location and it was process. I tried to cancel it immediately but there was no option for that. I still have not heard from anyone about this. I then orfered to the location in my town where I did receive the meal. I need my refund for the other location.n
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User's recommendation: Not at all!

1 comment
Anonymous

Next time before submitting get a parent to check that you entered all the correct information and this won't be an issue.

Anonymous
map-marker Sunbury, Ohio

Complaint !

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Walked into the Sunbury ohio Chipotle and there was one customer in line ahead of me the young guy was helping him and there was 3 women that was standing over by the pickup window just standing there talking the young guy looked back at them as to kinda give them a single that I was standing there waiting they just keep on ignoring him so I was like I guess I'm not getting to order anything and I walked out and then called customer service I eat at Chipotle all the time and the one in Delaware Ohio is the one I go to normally and I've never had a problem with service at that one but it looks like the girls in the one in Sunbury Ohio needs retained on customer service and how to greet people like all the other Chipotles I've been to

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Loraine G Ury

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Verified Buyer

Dissatisfied

Chipotle - Dissatisfied
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Ordered delivery on Natl Burrito Day to get the Free Side. Website wouldnt accept code, chargd for the side.
View full review
Loss:
$33
Pros:
  • Food good
  • Delivery available
Cons:
  • Too many hoops for chat
  • Website not honoring free side offer
  • Food costs more for delivery

Preferred solution: Price reduction

Latrice C Goq
map-marker Shorewood Hills, Wisconsin

My rice is way undercooked

Chipotle - My rice is way undercooked
I always go to chipotle and my rice is never hard. I cant even enjoy it. I love chipotle but yall bogus
View full review
Loss:
$29
Pros:
  • Good food
  • Interesting reasonably healthy menu

Preferred solution: Deliver product or service ordered

Mark M Ude
map-marker Dillsburg, Pennsylvania

Complaint !

Disappointed today, I walked into your Carlisle facility in Pa. and was told they were not able to serve me today because, they were only serving customers who had ordered on line due to lack of help. Apparently only 2 employees showed up today at the time I was there which was at 11:30 am.

I had drove over 25 minutes to get there and to be turned away because I had not ordered on line was very disappointing.

What makes an individual that ordered on line more important than the customer that walks in to your facility.?

I understand the shortage of help but not how you prefer one customer over another.

I am a big fan of your product but disappointed in yor overall service today.

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Preferred solution: Apology

Kaitlyn Z Jdm
map-marker Edwardsburg, Michigan

Waited 2 hours for pick up order.

I had a pick up order for 5:40pm and I had to wait 2 hours to get it. No refund or anything was offered.
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Preferred solution: Let the company propose a solution

Angelika Syu
map-marker San Francisco, California

Payroll not received

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No one has helped me with anything. I quit in March. Havent received final pay. Its now May.********
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User's recommendation: Don’t work at chipotle in Gilroy, California

Anonymous
map-marker Tampa, Florida

Refund updates

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I still have not received my refund from this incorrect order on 5/13 I was promised a refund can I have a update please
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Chantese C Lnw

Ordered at wrong chipotle

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I place order at novi, mi location but I was trying to order at the Detroit, mi location. Ive tried calling the restaurant but no answer and I cant reach customer service to resolve my issue.
View full review
Loss:
$9
Pros:
  • Good food
Cons:
  • Worst customer service ever
  • Customer service

Preferred solution: Full refund

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