Product: Chipotle Customer Care Clear all filters (0 of 47 reviews match)
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Chipotle - Refund

Yes Email Response or no phone response
1.0
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Chipotle Customer Care
#1405249
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Chipotle - No food

I put in a delivery order at 5:45PM it’s now 8:15PM and I don’t have the food. No chipotle around me has received the order but the money has been taken out of my account.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
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Chipotle Customer Care
#1382588
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Hello let me start by saying that I was formerly employed with Chipotle over 6 years. I know the culture and make sure that are crew members also new it. It's always all about the customer and the experience. On Saturday September 8th I visited one of your restaurants....
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2.0
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Chipotle Customer Care
#1354071
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I don't understand why Chipotle has tried so hard to make the refund process impossible. I accidentally ordered a previous order of five items when I intended to only order one thing. I immediately called the store and they canceled the order but said I need to go...
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Chipotle Customer Care
I didn't like
  • Return process
#1326062
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I have waited 25 minutes to order my food when they were cooking and making other orders from online completely ignored me very unpleasant and also the register girl forgot to give me my change that's $3 very unexperienced also the manager was not pleasant at all when...
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JellyDoll
JellyDoll

If you needed food that badly, why not go home and make a sandwich? Or pack a snack in your bag/briefcase? It's not Chipotle's job to tend to your medical needs. Maybe the gir...

2.0
Product
Chipotle Customer Care
#1305279
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We have had several bad customers service experience with this same Chipotle location. 1. About 6 months ago, me and my husband went to chipotle and were waiting in line and on this particular day it was very busy. Once we got to order food I got mine started but when...
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Chipotle Customer Care
#1282193
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Chipotle - Customer service complaint

Employee forgot to put one of the bowls in the bag. I went all the way home, went inside and found that it was missing. I had to drive all the way back. When i got there one of the employees said it was my fault and that i forgot the bag. This is unacceptable. I go to chipotle at least 4 times a week, a long time paying customer. I am very disappointed.
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Chipotle Customer Care
#1281159
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Chipotle - Why can’t I talk to a real person

Nothing happened. I wasted 5 minutes of my life only to be told that I could send Customer Servive an email. That is the last thing anyone wants to do when they’re upset. Food was mediocre; customer service has been repeatedly disappointing. Talk about disrespecting your customers. Shame on you, Chipotle! You don’t deserve my business.
2.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Location
Nutrition Description
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
Product
Chipotle Customer Care
#1271077
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2811 Craig Dr MCKINNEY, TX 75070 06/01/2018. This complaint is against a young white male that was serving food at 2:30pm. He was the first one in the food counter making the bowls ready and heating the burrito. He started nice and asked "how is the day is been going"....
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Chipotle Customer Care
#1270030
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I went to the chipotle located 5065 W 119th street overland park KS there a lady that complete the food and does not look @ you when your trying to tell her how you want your burrito made she just look right over you shoulder, !!! I have complained twice at this...
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1.2
Product
Chipotle Customer Care
#1262641
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