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This week the number of Chipotle customer service requests is much higher than usual.

Contact Chipotle Customer Service

How to Reach a Person at Chipotle

Verified Contact Information

Toll-Free Number:

  • 1-800-244-7685
Call Now
Send Message

Customer Service:

mobile@chipotle.com
App Support
info@chipotle.com

Legal:

privacy@chipotle.com
Privacy Inquiries
customerservice@chipotle.com

Chipotle Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Chipotle Phone Number
1 (800) 244-7685
Average Hold Time
00:01:39
Average Calls duration
3 minutes
Most Popular Chipotle Email Address
info@chipotle.com
Chipotle Live Agent Availability
28% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
View full overview

How to Contact Chipotle Customer Service?

Most Popular Number:

(800) 244-7685
Total calls: 9 465 Issues resolved: 206 Last call: Jun 12, 2026

Chipotle provides one customer service number to cater to the multiple needs of the customers. So, the toll-free number for Chipotle customer service is 1-800- 244-7685. This customer service phone number is available to clients seeking support, information, or resolutions to any problems they may encounter with their services and products.

To contact Chipotle’s through the live chat feature, go to the Contact-us page, click the "Ask Pepper" button at the right. From there, you can follow the prompts to start the chat with the company’s customer support. In addition to Chipotle’s customer service number, you can access a beneficial FAQ section, where you can find answers to the most common issues people face with Chipotle worldwide. If your problems are not listed in the FAQ section, seek company's help by filling out the form under the "Restaurant Feedback" or "General Commentary" section and submitting your query. Chipotle's customer service number will review your issues and respond to them as soon as possible.

You can also contact the company Help Center using the Chipotle email address. The company features two different email addresses: one for general information and the other for customer services. For available details about the company, its offerings, or non-specific concerns, contact them at info@chipotle.com. Similarly, for customer service-related queries and complaints, use Chipotle's other email address, customerservice@chipotle.com. These company addresses serve as a convenient way to contact the company, allowing you to pose your questions and provide feedback and comments in writing.

Cancelling a Chipotle delivery order takes some work. Once the customer submits the delivery order, it's sent to the courier team or the restaurant. However, if the cancellation has to be made, contact the company's customer service team via the Chipotle app or website by clicking on the Contact Us page. If you placed your order through a partner, check your confirmation email to contact their team and request that they cancel your Chipotle delivery.

Chipotle hours vary from location to location. For the most accurate operational hours, visiting the website and choosing the location closest to you is best. However, the usual Chipotle hours published on the website start at 11 AM and end at 11 PM on Mondays. The service hours are between 10:45 AM and 10 PM, Tuesdays through Saturdays. On Sunday, Chipotle's closing time is 11 PM.

Chipotle was founded by Steve Ells in 1993. However, the company currently has four top shareholders: Montgomery Moran, Steve Ells, Vanguard Group, and BlackRock. According to the Chipotle website, Brian Nichol is the company's chairman of the board of directors and CEO.

The company has various Chipotle locations all across the country. However, the main office is in Newport Beach, California. This head office's address is 610 Newport Center Dr., Newport Beach, California, 92660, United States.

The official website has links to download the Chipotle app on Android or iPhone devices. Once you install the app, you'll be prompted to log in using the registered email address and password. You can also initiate Chipotle login using your registered phone number and the set password. If you do not have an account, you will first have to sign up.

PissedConsumer Club

Contact Information

Chipotle Website:

Chipotle Help Center:

Corporate Office Address:

Chipotle Mexican Grill, Inc.
610 Newport Center Dr.
Newport Beach, California 92660
United States

Summary of Chipotle Customer Service Calls

20.9K TOTAL
CALLS
02:34 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chipotle?

Product/ Service Question:

  • “Disappointed customer”
  • “Disappointed”
  • “To file a complaint”

Refund Question:

  • “Refund”
  • “Refund for a wrong order”
  • “Never got refunded”

Shipping and Delivery Question:

  • “DoorDash inaccurate delivery, went to physical shop I ordered for but they said they can give me the refund”
  • “Wrong order”
  • “Wrong delivery address”

Staff Question:

  • “Horrible customer service”
  • “I placed an online order but a storm hit and the power went out so the staff could not make our food. They said to call and request a refund because we did not receive our food.”
  • “Terrible Service”

Payments and Charges Question:

  • “My order got messed up and I was overcharged”
  • “Bridgeton New Jersey doesn't honor discount for Corrections/Law Enforcement”
  • “Independence 40hwy small portions charging for substitution due to being out of cheese chips and sour cream had”

Account Question:

  • “My text code never got sent to me”
  • “Catering rewards”
  • “My orders using my summer extravaganza code not showing up”

Request for Information Question:

  • “I would like to know the balance on my giftcard”
  • “To talk to HR”
  • “To check reimbursement”

Activation/ Cancellation Question:

  • “Canceling order”
  • “Cancell”
  • “Wrongly terminate”

Employment Question:

  • “I am an ole employee and I need my w-2s. I don't have access to the old number or email”
  • “Sí quiero mi W2”
  • “Trying to get my W2s”

Cards Question:

  • “Gift Card Issue”
  • “Card”
  • “Card gets dropped”

Website/ Application Question:

  • “App not working”
  • “App”
  • “My mobile app order went to the wrong location I was told to call by the manager to get a credit back”

Return/ Replace Question:

  • “Incorrect order”
  • “Would not provide way to change location”
  • “Incorrect order twice”

Other Question:

  • “Inaccurate order”
  • “The guacamole is rancid”
  • “Bad order”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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