Chipotle Phone Numbers and Emails

Toll-Free Number:

  • (833) 506-0473
Send Message

Customer Service:

  • (303) 595-4000
    Web Site Security
  • (239) 458-3944

Chipotle Emails:

Business Customer Service
Supply Chain Support
General Info
Investors/ Franchising
Privacy Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

Chipotle Website:

Chipotle Help Center:

Corporate Office Address:

Chipotle Mexican Grill, Inc.
610 Newport Center Dr.
Newport Beach, California 92660
United States

Other Info (opening hours):

Additional Contact Numbers:

Delivery: 1-800-Chipotle

Chipotle Customer Service Reviews

1.4 / 5
Bryan D Zdx
I need to talk to corporate

I went in store they would not take my order , they only taking online orders, they had more than enough people working, I don't know how to do that, and I...

Read full review
Gloria L Lad
I want a refund back, and the manager wouldn’t refund me because I paid with a gift card. I was upset with her how she handle the matter.

Refund wasnt given back to me because I paid with a gift card. Poor customer service,manager wasnt polite about the situation. Didnt make any solution but no...

Read full review

How Good is Chipotle's Customer Service?

Gatlin Zqn
Gatlin Zqn
Feels Disappointed | May 20, 2023

What service?

Read full quote
Jennifer S Vtq
Jennifer S Vtq
Feels Disappointed | May 18, 2023

Didn't get to talk anyone. I ordered lunch and got wrong order and wanted a refund pepper gave me a free drink I didn't even order a drink... I couldn't eat lunch cause it was wrong and things i don't eat. Just want a full refund

Read full quote
Carly R Koi
Carly R Koi
Feels Satisfied | Mar 28, 2023

Very satisfied, problem resolved at corporate kevel

Read full quote
Stephene Goj
Stephene Goj
Feels Disappointed | Mar 01, 2023

I think the only thing I really need to say is I was there for 45 minutes for a single one bowl order I spoken to cut Chipotle a couple times and you I don't know that they care or not quite honestly thank you PS there were about eight workers with at least three with nothing to do with appeared yet I waited for 45 minutes and it's not an exaggeration

Read full quote
Tamekia M Dfu
Tamekia M Dfu
Feels Disappointed | Feb 10, 2023

I've yet to get a live person. My issue hasn't been resolved

Read full quote
Maayan Btp
Maayan Btp
Feels Satisfied | Jan 19, 2023

The person I spoke to was great & helpful. BUT I am still waiting for a phone call or email to resolve this, like I was told I would receive.

Read full quote

Summary of Chipotle Customer Service Calls

01:21 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chipotle?

Refund Question:

  • “Refund”
  • “Refund for wrong order”
  • “Refund money”

Product/ Service Question:

  • “Food”
  • “Complaint about food”
  • “Food issues”

Staff Question:

  • “Very nasty rude employee”
  • “Terrible customer service”
  • “Poor customer service”

Payments and Charges Question:

  • “Got charged twice for a mobile order but didn't go through”
  • “Overcharged”
  • “Charged with food that I never received”

Shipping and Delivery Question:

  • “Problem with local restaurant to get my order delivered and Alex, which was manager last night when the problem occurred!”
  • “Received wrong order”
  • “Received the wrong order”

Account Question:

  • “Want to access account as a former employee”
  • “I can not get my chipotle reward account”
  • “Account”

Employment Question:

  • “I haven't received my last paycheck”
  • “W2 forms”
  • “Payslips”

Activation/ Cancellation Question:

  • “Need to cancel an order”
  • “Cancel order”
  • “Please cancel the order”

Request for Information Question:

  • “Making a complaint concern”
  • “The question to ask”
  • “Question on your Roseburg store”

Cards Question:

  • “My credit card was charged illegally”
  • “Gift Card Issue”
  • “Wrong email sent for e-gift card”

Website/ Application Question:

  • “The store was close I made a order online”
  • “I can't order online or app”
  • “App”

Return/ Replace Question:

  • “Replacement meal”
  • “Exchanged 5,000 points for $20. Either missed or haven’t rec’d the email to cash in the $20. Would like another email w/code or get my 5,000 points back.”
  • “Trying to get entree replaced for almost a week”

Other Question:

  • “Was told they couldn't print me a receipt and the machine had been down a month. I need a receipt for business”
  • “Disappointed customer regarding a store”
  • “Very bad 2 meals”


Related Companies



Chipotle is a net of restaurants in the United States that works in the segment called fast-casual. This term means that such restaurants serve high quality food made of fresh, raw ingredients with the speed that doesn't make client to wait until his order will be on the table. Chipotle was one of pioneers in this sphere, created with the conception that the food can be served in quick and convenient way without bringing you "fast-food" experience. It uses sophisticated recipes and cooking techniques that make its dishes much richer that it can be expected. The first Chipotle restaurant was opened in 1993, and now this company has near 900 stores nationwide.

Chipotle reviews and complaints

Chipotle is ranked 72 out of 591 in Fast Food category

Area Served


Payment Methods

MasterCardVISAAmerican Express

Compare Chipotle To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

698 reviews
Taco Bell
5945 reviews
Moes Southwest Grill
60 reviews
Write a review
Do you have something to say about Chipotle? What happened? What can we help you with?
Submit review Don't show this popup