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Placed an order for pickup and it took me 30 mins to get to the chipotle and once I arrived I checked to see if my order was ready I looked in the area for pick up orders it wasn't there so I waited about 25 to 30 more minutes before I approached the counter. So once I approach the counter I asked the young lady about my order she looked it up and counted the tickets and stated that they had 25 tickets ahead of mine and it will be an hour and a half before i can get my order so i told her i wasn't going to stay that long she acted like she didn't even care the place was crazy full with people so i ask for a refund and she stated i had to go online and get it she was so unprofessional sand i just want my money back i think they need better training and customer service.

customer service.

. Ma xare

User's recommendation: Not to go to that chipolte in hampton va on von schilling drive.

Monetary Loss: $24.

Preferred solution: Full refund.

Chipotle Pros: No customer service.

Chipotle Cons: Sometimes food quality is not maintained.

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Guest

So others were ahead of you.. Deal with it. You sound more like a Taco Bell type anyway.

Anonymous

Look kid, the 25 people ordered BEFORE you. So they get their food first.

While I agree that that is a long wait, it is NOT her fault that they have many orders, so saying she does not care is dumb. What did you want, her to ignore all the orders because you are more special than everyone who ordered BEFORE you.

Guest
reply icon Replying to comment of Guest-2041434

Whatโ€™s the purpose for your comment. It doesnโ€™t apply to you and you also werenโ€™t there to witness anything. Please go find something to do other than comment on situations you donโ€™t know about.

Anonymous
reply icon Replying to comment of Guest-2041436

I know that from what I read that there were people there BEFORE you, so you need to learn to wait your turn. You are no more important than the other people.

I know that you are an idiot that thinks because the place is busy that she does not care about your situation It is not that she does not care, she has OTHER customers to serve and does not have time to tend to you only. You are not the center of attention. You are no more important than the 25 other people who were there. It may not apply to me kid, but if you post on a PUBLIC forum, anyone can reply.

From your posts it is obvious that you are a small child that thinks the world revolve around them that does not understand that sometimes things happen, places get extra busy. I may have hurt your feelings by telling the truth. This is a public forum.

If you do not want people replying delete your post. Do not post on the internet if you cry to mommy for being told that you are wrong.

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