Chipotle

So this was at the Chipotle at ***. My mom and I went to *** last night to order food for the family.

We walked in and immediately thought they were closing due to there being no lettuce, cheese, sour cream, corn salsa, etc. All of it was put away in the back, and all of the meat and beans were dried, crusty, and stuck to the bottom of the pan. There were two guys running around the store trying to close 4 hours early? We asked them if they were closing, and they said they were 'pre-closing,' whatever that means, but it was 7:00 on a Friday night, and they're not supposed to close until 11:00.

Not only did it take the guy 25 minutes to get two of our orders done because he had to keep going in the back to grab things, and that's if they weren't out of it altogether, but then they skipped our third order, and we had to go back in line because he just started helping other customers even though we had told him we needed something else. By the time we got back to order the third and final meal, we were told they didn't have any hard tacos left. I'm not sure if he was just being lazy and didn't feel like getting them or if they were really out of hard tacos, but they had the first three hard tacos that I asked for. So by that point, we were just ready to leave, so we paid for the first two meals and got out of there.

It was so disgusting, and the food that was out and visible for people to see was not appetizing at all! You see these commercials on TV, and they're nothing like how the actual restaurant is in person. They have nothing but kids working there, and in such a hurry to close that they literally start closing 4 hours before they're supposed to for absolutely no reason other than they want to go home and drink and party. I live in a town where there's a lot of college students, so that would be my only guess.

And college kids might be okay with eating crusty beans and dried-up steak that looks like it's been sitting there for a week, but normal customers would have just walked out as soon as they saw what was going on inside the store. Whoever the store manager was last night should be ashamed of himself, and the owners should never allow them to get away with this! You can tell that they let these employees run the show and do whatever they want to do. It definitely left a bad taste in my and my mom's mouths to the point that if we ever do go back to any Chipotle, it definitely will not be the one near us!

I used to love going to *** years ago, and it seems like they've just gotten lazy because this is not the only store where I have seen dried meat sitting in the containers. These places are very bad at replacing the fresh stuff. If you do go to ***, be cautious and make sure you ask for fresh food, and if they don't have any, just leave! The only reliable food there is the chips and queso.

Although the chips are hit or miss too sometimes because sometimes they are rubbery and greasy, so the queso is the only thing that is reliable.

I do love their queso! All of the employees need to be replaced.

I went to the Chipotle in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA], and the evening female manager overcharged me by $8.07, all because I chose to get the toppings that are already free on the side. Since I wasn't able to eat my order at that time and had an hour drive home, I asked before my burrito bowl was ever prepared if it was okay to get the toppings in a side dish container, and the young man said absolutely, it's no problem.

After my order was completed, the female manager ran over to the cash register and instructed the young lady to charge me for six sides, which came to a total of $8.07. I've tried to get a refund, I've tried to report the incident, and I tried to reach out to customer service with no resolution. The toppings that come with the burritos and the burrito bowls are free.

Even if I was charged for the little container that the sides were put in, it still should not have equaled the amount of a whole other burrito bowl. That manager had nothing but pure hate, spitefulness, and abuse of power in her heart.

Went to Chipotle, ordered half chicken, half steak. This was my lunch.

Work evening started. My shift about 3 hours in, I went to start eating. The steak was so tough. Called the store, got voice answering, kept food.

Called the next day. The manager was very rude, unprofessional, and disrespectful. She called me out of my name and hung up on me. When she asked if I had a receipt, I replied that I got the food though.

You could have bought it anywhere. I took it to the store trying to get the store number and the manager's name because this is unacceptable as a manager. I gave her the food when I went into the store. She hid in the back of the store.

You people are going to be sued with people so unprofessional.

Stay tuned, not done yet. I promise!