Unclaimed
Chipotle
180K
CLAIMED LOSSES
2.6K
TOTAL REVIEWS
150K
PAGE VIEWS
17
ISSUES RESOLVED
Chipotle Net Promoter Score (NPS)
-77
low
NPS
-100
100
- 9% Promoters
- 5% Passives
- 86% Detractors
Chipotle's estimated NPS of -77 considered to be low. 9% of users would likely recommend Chipotle to a friend or colleague.
Customer Satisfaction
Chipotle Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThe shape of Chipotle burritos
Explore video interviews
Advertisements
I have eaten burritos for over 30 years, originally from San Francisco home the the American burrito. Burritos (as shown by your own pictures ) SUPPOSED TO BE LONG AND RELATIVELY THIN. What is served in most of your stores is a BALL shape bulb for $12.50. There are two reasons for this phenomenon. first is natural laziness by your employees as it is much easier to throw together a ball rather then take the extra step to balance the tortia and spreading the contents to create the right shape which is easier to hold and enjoy eating. The second problem is LACK OF TRAINING by your management letting the employee do the easier job. I have talked to several managers who agreed with me but blamed corporate for not instituting the right training. I would like to see management address this issue before it becomes viral where Chipotle burritos will be called BALLITOS. Will appreciate a reply on this issue. Thank you.
Featured
ID
Pros
- Great fresh product
Cons
- Prepared as a ball blub share
Loss
$13
Preferred solution
A buritto that looks like one NOT a BALL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: No customer support
Update by user Apr 29, 2023
Company fixed the issue and I have been provided with full refund.
Original review posted by user Apr 28, 2023
I have tried multiple avenues to get my order resolved. I've been on hold for 1 hour now. The bot chat directs me a page with an error. The direct line doesn't work. I didn't recieve my order. I am on a limited budget and tonight was a splurge night, and now I'm left hungry. Not to mention the bad connection to the app and the inability to connect to internet services for feedback. I will not be using this service ever again. User's recommendation: Don't recommend.
Resolved
ID
Location
Lakewood, Colorado
Pros
- Good food
Cons
- Bad website and customer service ice lines
Loss
$55
Preferred solution
Full refund