Chipotle

So this was at the Chipotle at 136 E. Main St., Newark, DE 19711.

My mom and I went to Chipotle last night to order food for the family. We walked in and immediately thought they were closing due to there being no lettuce, cheese, sour cream, corn salsa, etc. All of it was put away in the back, and all of the meat and beans were dried, crusty, and stuck to the bottom of the pan. There were two guys running around the store trying to close 4 hours early?

We asked them if they were closing, and they said they were 'pre-closing,' whatever that means, but it was 7:00 on a Friday night, and they're not supposed to close until 11:00. Not only did it take the guy 25 minutes to get two of our orders done because he had to keep going in the back to grab things, and that's if they weren't out of it altogether, but then they skipped our third order, and we had to go back in line because he just started helping other customers even though we had told him we needed something else. By the time we got back to order the third and final meal, we were told they didn't have any hard tacos left. I'm not sure if he was just being lazy and didn't feel like getting them or if they were really out of hard tacos, but they had the first three hard tacos that I asked for.

So by that point, we were just ready to leave, so we paid for the first two meals and got out of there. It was so disgusting, and the food that was out and visible for people to see was not appetizing at all! You see these commercials on TV, and they're nothing like how the actual restaurant is in person. They have nothing but kids working there, and in such a hurry to close that they literally start closing 4 hours before they're supposed to for absolutely no reason other than they want to go home and drink and party.

I live in a town where there's a lot of college students, so that would be my only guess. And college kids might be okay with eating crusty beans and dried-up steak that looks like it's been sitting there for a week, but normal customers would have just walked out as soon as they saw what was going on inside the store. Whoever the store manager was last night should be ashamed of himself, and the owners should never allow them to get away with this! You can tell that they let these employees run the show and do whatever they want to do.

It definitely left a bad taste in my and my mom's mouths to the point that if we ever do go back to any Chipotle, it definitely will not be the one near us! I used to love going to Chipotle years ago, and it seems like they've just gotten lazy because this is not the only store where I have seen dried meat sitting in the containers. These places are very bad at replacing the fresh stuff. If you do go to Chipotle, be cautious and make sure you ask for fresh food, and if they don't have any, just leave!

The only reliable food there is the chips and queso. Although the chips are hit or miss too sometimes because sometimes they are rubbery and greasy, so the queso is the only thing that is reliable.

I do love their queso! All of the employees need to be replaced.

The food is good. It's also dependent upon the neighborhood.

They use Door Dash, which absolutely sucks.

They deliver to my neighbor, which is a flop house, so they'll steal my food if I don't catch it before they see it.

For context, you have to hear this so you avoid Door Dash. It seems that a decent portion of there employees have sub-80 IQs. I'm at 751. My neighbor is 757.

In the area for the driver, I always write, "White wooden fence. Solar panels on roof." We are the only house with these attributes. Could I make this any simpler!?!?

I called Chipotle customer service, but I had to hang up. Their automated service asked me if it was a catering order about 20 times, completing ignoring my answer.

I had to hang up. I had to call the police because my neighbor wouldn't answer the door. I threw away the food, I mean come on. They weren't keeping it, though.

This entire chain of events traces back to Door Dash's very low eligibility threshold.

I'm pretty sure the only requirement for employment is that the applicant must be currently breathing. Just to add to the amazingly horrible track record of Door Dash. 3 years ago I was rear-ended by a guy who was delivering for Door Dash. He was looking down at his phone, and hit me at 50mph while I was stopped.

He didn't have insurance, so I had to pay the $500 deductible.

If you want Chipotle, go to a location in a nice area.

I'm boycotting Chipotle until they ban Door Dash or fix the problem. Too many nights have been ruined because they're main employee base are illegal immigrants who don't speak English, and apparently never learned to identify the numbers 0-9.

I have been going to Chipotle since the franchise began. I love and appreciate all the fresh ingredients and the quality service as I order.

Today service was poor. The server gave less than normal portions on the tomatoes, sour cream, guacamole, and less than a full ladle of the new cilantro lime sauce, which has an added charge and is worth it when you get the full ladle. And I had to get a side of guacamole, which was an added charge. If I thought I could say something at the time, I would have, but the server was not exactly user-friendly.

So for the first time, I called customer service.

This is one of the few chains that has fresh ingredients. I will continue to go, but not at this store, which is close to where I live.

Went to the chipotle location at 4022 Mercury Ave Hampton 23666.i tried to order a chicken bowl and a burrito, was in formed they had no chicken at lunch time and I can get the al pastor chicken for additional cost. That was by the manager didnt get his name.

When I informed them that its not our fault why should we have to pay extra because yall dont have regular chicken.

The manager said we can wait for the chicken to cook and the chicken wasnt even on the grill yet. As we were walking out to leave one of the male employees in front of the manager said yall can just go and my co worker turned around and said we were leaving you dont have to be rude.