Chipotle
Reviews and Complaints

Rude, really rude employee, and the machine has not been working for months. Every time I go in, they make my food and then tell me the machine doesn't work.

In the past month, I have attempted to go to the Moon Township (Coraopolis) Chipotle three times. Twice I was told to come back at noon because they were not open yet (a 10:15 opening time is printed on the door), and another time I was told that orders were online only because they did not have a cashier.

I was actually inside the store, but no one would take my order! I am 67 years old. I don't know how to order online. As far as I am concerned, Chipotle owes me gas money for three wasted trips.

I was there yesterday at 11 a.m. on March 25, along with many others.

First I called corporate and they were listened to my complaint. Then I called the Chipolte restaurant amd they were not taking any responsibility for what happened.

So I called the GM and she sIaid give me the photos and I will send them to the plow company. The manager at the store had no desire to help.at all.

She said.I.will take pictures later. So if my dog gets loose and ends up.on the hwy the plow company is reaponsible and Chipolte who hired a compqny thay cannot plow worth a ***

Already said what happened: food not hot, burrito was cold, food scraped in bottom, not fresh, trash can overflowing, tables dirty.

Closed early, wouldn't make chicken, wasn't closed. Didn't go to the one in Eastern. Very bad service, don't try to make anyone happy.

It was 25 min til closing didn't have any chicken and wouldn't make none

They were still open closing earlydint g

I have bought gift cards for my grandkids twice, and they have not received them. Is there anything I can do?

It was a Christmas and Easter gift card. This is their favorite place to eat.

I am so disappointed.

Thank you,

Susan Kahler

We love Chipotle! We have a great experience every time.

The whole family enjoys the food , and the customer service is very good.

Just one suggestion for the app team: it would be great if the app were more user-friendly. For example, if Im in a different location, the app could automatically detect it or ask me which location Id like to place my order from.

My order didn't come with a Mexican spirit. I just wanted to make sure I got my money or the product I paid for!

Had a bowl, steak (if that's what it is). Definitely will never go there again, $14 for this bowl.

Little bits of steak, mostly rice and beans.

These prices are outrageous! Don't think they will be in business for long.

Horrible customer service not very helpful and understanding did nothing to answer anything I had to say

No chips with my order and came in after to misplace, but forgot. But then again, I turned away.

'We don't do that,' Ricky says; he's a manager.

Rudely, I didn't save my receipt. They didn't say to when I called that day...

They tried to cheat a girls wrestling team out of $170 when they provided no food. They refused to give a refund at all and I had to do a charge back through my bank.

Absolutely unacceptable way of doing business, thankfully my bank is a good bank and was able to help. I will not eat chipotle ever again.

Had a horrible experience at the Chipotle on 12831 Campus Pkwy, Noblesville, IN 46060. Their staff refused to give me a refund after they told me it would be an hour before making my food. I will be filing a chargeback with my bank.