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5.0

Here we go. I moved to San Diego from Seattle where I was a manager of a comparable QSR that did roughly $7000 in sales daily. So I felt overwhelmingly qualified, as well as having 100% 24/7 availability - seems pretty legit to me. Oh yeah 7 year accomplished military veteran as well.

I started at the bottom there and wanted to do the same because I am highly confident and capable, knowing I would conquer it quickly but wanting to have intimate knowledge of the goings on at all levels - fortunately this appears to be their standard anyways.

August 25th, applied online, went in for a face-show, give a resume as well. Shortly called back for an interview. This is where the sketchiness begins.

I went in for the interview, smashed it, was told hang tight we will call you soon for another interview. Cool story sounds good, I stand by.

Get a call for a second interview and it gets rescheduled after I showed up the first time because they are too busy or got side tracked, whatever ok *** happens nbd I get it I have been there. (I later learned this store does 3500$ in sales a day, not condescending but seriously I did that in a 2 hour lunch rush, could run that day with my eyes closed.)

So I finally get the second interview, crushed it, killed it. "You'll hear from us for a third interview". Ok, I'm like *** did you read my qualifications, were you at the last 2 interviews, do you see I have 100% availability? But I adjust my perspective and humble it down, cool, this company goes the mile, roger that *** I can dig it.

I stopped by a few days because they said I would hear back the next, after not hearing anything, nobody really could tell me anything but oh I dont know where the manager is going to be around, you'll hear from us. Cool sounds good, you have a store operating that requires peoples tending, again I know all about a hiring process in fast food, been there, *** gets jumbly, it happens.

Finally get a call late at night on a Thurs for interview the next morning, cool - I formulated an incredibly tactful question saying I am thrilled to have the interview tomorrow and the time however I have some long dated prior appointments (with some schools and the VA office to get my education GI bill going etc, seriously hard to get appointment), she says no tomorrow at 10 is the only time.

Roger that I will see you then no problem thank you! I say.

I dont *** around, i woke up early, did more research on the company to be prepared, get fresh to death, and show up early obvi military thing 15 minutes standard.

So the manager isnt there, and I guess they didnt think to at the very least call me, and tell me hey sorry I know you had the interview and cancelled your ***, but she cant make it - I would have been salty in the shower to myself but whatever *** happens. No they didnt even call. Then instead theyre like well come back at around 3 or no maybe 5, im like well what time, ya know wanting something definitive or something... kinda seems normal, no they just give me a ballpark of when she might be there.

So im like *** man, like i said i dont *** around, its like 100 degrees out and im all jazzed up, and by the time i get outta there its like 11 i ate, and i cant go back in the same state because by then i wont be fresh to death anymore, but i dont have time to go get my personal appointments that i cancelled done on a hopeful walk in basis because now i have to go back at 3-5 and theres no time in 4 hours in the san diego area to go and do anything and have time to re-prepare and be there early again squared the *** away and ready.

so i just go do some laundry or whatever at home - yeah im *** super irritated, i follow schedules, im prompt and on time. im squared the *** away. this is unproffessional, not only in the actions but in their "communication" of the whole thing, completely disregard and lack of attention even all aside from not calling to let me know.

BUT BUT BUT, i swallow my pride and say hey, people *** up, again i know sometimes in the restaurant biz it happens like that, as much as it was whack and unprofessional, cool i get it - i still go re prepare and show up early, cool.

I show up, murder straight mob status the interview. Congrats youre hired she says. Fantastic im like i went through all that *** for a reason, hopefully this is worth it i feel like it will be as its an excellent company in a field im intimately confident in and fluent.

So shes like yeah youll hear from us about starting, i wait 4 days, i felt like a week was excessive considering the overwhelming success of my interviews and qualifications and oh 24/7 availability.

I stop by for a burrito, tactful way of popping in to check on *** 4 days later. "Oh youll hear from us soon"

Ok...... When I hire people i tell them clear succinct information, definitive not open ended, thats unprofessional and laden with stress for the applicant, plus with someone of this stature, you can be sure as *** i would have said ok you can start tomorrow.

So i wait another many days, call, idk nothing confusion from the people i called like oh who are you, oh yeah idk that manager isnt around for a bit. like *** yall dont communicate with each other wtf are you doing over there.

whatever ok i suck it up stay positive and try to keep an open mind. finally get a call to come in for orientation, its like early in the mid ofSeptember now over 2 weeks since interview 1, i feel like this was only because i was obviously growing concerned. i would not have been so concerned if i was given anything any bit of information other than "im not sure" or, "idk youll hear from us soon, that manager isnt around right now"... that leaves people confused as *** like totally unprofessional. like tell me yeah we have so many previous hires to cycle through first or hey we have a process for background check or whatever, something. tell me something. nope nothing idk wtf is going on.

So yay im finally starting right, thats what i thought when i was going in for orientation, like *** me right finally starting cool just forget about your bad experience whipe it from your mind and go forth and crush that *** obvi thats what i do.

so im under the impression through this what i thought was first day, orientation, and i take a quick tour watch some videos, which literally had me almost in tears, they were FAN-***-TASTIC! The Co CEO is an incredible man and speaker and motivator and inspiration, i was *** lit excited, like super excited. i left joyously enthusiastic feedback on all the optional feedback slots, elected its ok to contact me if they want about it. i was *** STOKED!

so towards the end we sit down she goes over this indepth book about the company and how they do *** , source food, the whole kitten caboodle, it was *** great! this is exactly the type of orientation every company should do - this is the only successful point of their hiring process in my opinion.

she gave me a booklet like a career booklet, i wrote down my goals for myself with the company all sorts of random little ***, i was stoked.

soooooo.... thought this was my first day right? Nah not quite dude, *rug pull*

at the end she goes ok so yeah were so excited to have you blah blah everyone loves you. yeah me too! oh and youll hear from us about when you start.

*** me. this again. seriously.

im cool, try to stay cool, wait like 4 days, call, nothing - the usual, idk who are you again huh what type ***. cool whatever stay cool dude. another 4 days i pop in for a buritto aka show face, see whats good.

"oh yeah hey how are you have a burrito... youll hear from us"

righhhttttttt, its literally been going on a month, like are you excited to have me like youve been saying for a month now or what.. like wtf are you guys doing

finally im over it... like i lost my fire for the job, i said *** it im over this clearly i dont have a job here this place is a *** joke.

i would have been cool given some, any, just feed me a bit of information, a reason, or a timeline of what to expect, something other than "idk", "shes not here so idk" or "youll hear from us"

so another company called me at some point during this, i interviewed, same ***, crushed it, said id hear from him after he screened other candidates in a week. he called me later that night to say im hired. wow this company knows how to hire. or communicate at the very least.

they had over a week to run their background check, which they informed me of clearly and i was communicated timelines of when he would next talk to me or hope to hear from him, and to shoot back if i didnt by then, it actually takes awhile and hes surprised but was a holiday week so hes like yeah it takes a while but im super stoked to have you. he calls me to start. i start. i actually start. this is a bigger company than chipotle, 3x as busy location at least, but apparently they find the time to communicate and value their new employees. yay!

chipotle calls i think the day i started it was and not the main manager another one and late at night on Wed and goes literally heyy its chipotle, "you know you start on Fri right"

im literally appaulled, thinking in my head like, no *** i dont *** know that, ive called 100 times stopped by 50, and essentially begged for any information and heard nothing but youll hear from us.

how about something like "heyyy michael! everything is finally set and we got you on the schedule for Fri, were excited to finally have you start, or does that work for you, or maybe sorry for the wait, or something..?"

nahhh .... i was literally taken aback i didnt know what to say so was just like yeahhh ok... sounds goood.......

so the next day i had time to think, i decide to go in after work at the other *real* employer who started me right away and communicated.

respectfully and tactfully said hey i wasnt sure and did not think i actually had the job and another employer hired me right away, and oh i forgot to mention gave me a promotion to a mini(shift) manager the first day. so i will not be able to start until the 30th i just threw it out there wanted time to think about what i was going to do, if i wanted to work there, or just stay at my new place.

i was genuinely conflicted, i WANTED to work for chipotle, that orientation video hooked me about the company, their process their people their values their everything, i was a die hard bought in new hire, but not sure if new hire counts since they didnt start me...

by the time she told me my first day, that was 1 month and 5 days after interview one. Like are you *** kidding me, 24/7 availability, astoundingly qualified, blatantly a go getter top achiever willing to scrub toilets and start from the bottom no problem at all, god i was so excited about working for chipotle.

i tried to call the other day to discuss possible scheduling both or if i quit the other job to start there. but yeah just more sketchy communication and weirdness.

but i forgot check this *** out! my first day at the new job another lady at that place says heyyyy! she all recogknizes me in her uniform there, i didnt recognize her she wasnt in chipotle gear and i had met a million people and oh yeah it had been a month, but apparently she was sitting on one of the interviews and she quit the store despite being on a good track, and from my observation shes a top notch *** go getter employer like how the *** did they lose her, she goes good for you im happy you didnt start there and found something else, painting the picture of it being a *** show over there.

so im literally still willing to quit this place on the fence but i call and the communication is awkward and horrible, i didnt feel safe leaving an incredible company that loves me from day 1 and values me, for a company that im not even sure if im employed at and if i do start im seriously skeptical of the reliability of ANYTHING there. like *** seriously you guys are struggling doing 3500 a day in sales with like 4 managers and a *** box full of regular employees are you kidding me its a *** joke, get it the *** together.

so im pretty sure im just going to go give my shirts back and say sorry i can not commit to this because i do not feel safe about committing to something that has offered me such uncertainty. prolly wont say that just sorry i cant pass up the other opportunity but thanks...

but like wow. how does this environment exist , is no one checking on these people and their conduct of operations, or like anything... seriously... wow

clearly this post is laden with insanely harsh language, and nothing is meant in a hostile manner, its just how i talk, and its all to just put in almost a humorous context as this situation literally is *** comical. they were all actual very kind and wonderful people - but clearly they have no *** clue how to manage a hiring process, and im curious to how effectively they manage the actual business, COGS and labor, sense of urgency to customer care most importantly, i can assume their customers get the same half *** attempt at communication, and further a lack of any overwhelming good service and wow that was nice after my visit type response from customers.

like when i would eat there in an attempt to check i would literally pick up trash from outside or whipe a pile of beans off a random table because i already had ownership of my workplace, i was bought in (based off the orientation video alone) , but obviously not once in over a month was my time valued, and time is important to me. time is all we really have when you look at the bottom line.

Reason of review: The food was on point every time, and the burrito wrap level employees on the line were kind and accurate in their jobs, ingredients all on point and fresh. .

Chipotle Cons: Managerial conduct.

Location: San Diego, California

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Guest

This was so entertaining and god I don't know wtf they put you through, but please never consider going back there. You're so much better than that!

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