Not resolved
Customer service

I visited one of your locations with a free burrito coupon. When I arrived I was not aware that this coupon was for a Sofritas burrito.

So I ordered the barbaco burrito and when I arrived at the register the gentleman told me that this coupon was not for this burrito and he then threw it in the trash right there in front of me as I was explaining I would pay for that burrito and order the burrito that the coupon was for. I am just very disappointed and disgusted that chipotle would throw fresh, good food in the trash without asking if i even wanted to purchase the food first. This is just upsetting to me that people are going without food and this gentlemen just chose to trash the burrito.

I visit chipotle frequently and this is the first time I have ever been so very disappointed.

Reason of review: Poor customer service.

Monetary Loss: $9.

Preferred solution: Full refund.

I didn't like: Unprofessional, Service.

Company wrote 0 public responses to the review from Dec 11, 2014.
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